How To Kickstart Your Email Marketing

Here are our top tips and tricks for writing emails people actually want to read. 


With the new year nearly here, there’s no better time to get your email marketing in hand. If you’re staring at a blank screen and wondering where to start – after all, with inboxes fit to burst and plenty of junk, who wants more pointless emails? – here are some tips on how to get started!


Be inspired 

How often do you receive an email and think about bookmarking it? We receive so many emails a day, and while the ones we like might tempt a spontaneous purchase, it’s unlikely that many of us sit back and review the crème de la crème of our inbox. 

To write really good emails, you’ll need really good emails – the website, that is. This treasure trove of email marketing is the best place to start your strategising, whether you’ve got an eye for design or a love of great copy. Scroll, search and save your favourites! 

Things to consider? Email copy is often short and sweet; it should complement a design that’s stylish, readable and not too busy. Always make sure that your emails are optimised for mobile, and be direct with subject lines so that people can’t help but click. Personally, I usually can’t resist an email from brands like Glossier, Smol and Bloom & Wild, who know exactly when to send a well-timed discount.


Go with the flow 

Part of the beauty of email marketing is the personalisation you can achieve through segmenting. Not only does it make your customer feel a bit special, but the right email at the right time communicates essential information, improving the customer journey and keeping your client in the loop. After all, if you’re expecting a parcel, you want to know when it’s on the way and if you’ll be in to collect it! 

By creating email flows, you can make each and every customer feel like a VIP. From abandoned cart flows to post-purchase updates, letting customers know they’re at the top of your priorities is such an effective way to build brand loyalty (and reassure them that their product will reach them unharmed).

Services like Klaviyo and Mailchimp are an easy way to get started in the world of email flows. All you need to do is write up your email, make it look pretty and choose who it’s going to. Much of the process is automated, meaning your customers will get your email as and when they need it.


Choose messaging that matters

Why should someone take the time to read your email? If there’s nothing new to see, they won’t want to hear it – so make your messaging count!

There are some obvious things you’ll want to tell your audience about: new product launches, what you’re doing for upcoming sales events and of course, precious discount codes. However, email is a direct way to communicate with consumers, so don’t stop there. 

Your email marketing is a great place to show off what sort of brand you are. From sensitivity around big events in the calendar, such as opt-out options for events like Mother’s Day or Father’s Day, to anticipating user needs (Christmas coming up? Here’s a gift guide that’ll help you finally figure out what to get your granny), email marketing is a more direct way of showing off what your brand is all about.


Which brands are sending your favourite emails – and could you do better? Get in touch with me at to see how our team could help you upgrade your email marketing.


Why Video Subtitles Matter And How To Make The Most Of Them

It’s no surprise that social media platforms have started to push video content more and more to users over the past few years. In fact, studies show that 54% of consumers want to see more video content from a brand or business they support. But do you know how often these videos are watched without any sound?


Subtitles support ‘sound off’ preferences

During a study carried out by Verizon, it was discovered that 50% of participants tend to watch videos without sound – rising to 69% when watching in public places – and that 80% are more likely to watch an entire video when captions are available. 

It has also been widely reported for years that Facebook users watch up to 85% of videos on the platform with the sound off. These studies strengthen the idea that in order to portray your message successfully, whether sharing content from your personal account or brand, it’s worth adding subtitles in order to keep viewers engaged.


Subtitles make your content more accessible

If the reason above hasn’t sold you on the idea of using subtitles on all video content you are sharing, this one should do the trick. More than 5% of the world’s population require rehabilitation to address their ‘disabling’ hearing loss. If you take inclusivity and accessibility seriously as a brand, you will have acknowledged the importance of subtitles for video content in this context.

Whilst we are on the topic of accessibility, subtitles can also be a great way of expanding your audience to a global level. Perhaps the best-recognised use of subtitles is to make video content available in different languages. Translated subtitles are usually faster and more cost-effective to create than recording a different soundtrack for each language you’re targeting.


Subtitles improve video SEO

Lastly, subtitling can also help improve SEO! As long as your subtitles aren’t embedded directly into the video image, search engine crawlers and algorithms will be able to pick them up…and who doesn’t want to improve their SEO so that their videos are easier to find?


So, how can you make the most of subtitling?

  1. Make sure there is a high contrast between the text and background
  2. Ensure your guidelines meet industry guidelines and are large enough to read
  3. Spend time perfecting the subtitles when translating into another language
  4. Avoid presenting too much text on-screen at a time
  5. Offer an additional option to display closed captions
  6. Use a clear, legible typeface
  7. Allow enough time for each subtitle to be read
  8. Position subtitles at centre/bottom and avoid clashes with other UI elements
  9. Distinguish between speakers
  10. Ensure subtitles cover all important dialogue and can be turned on before any need to be displayed


Need some inspiration for your social media marketing? To get a free audit of your current social strategy, get in touch at